Question 1

I would like to cancel my order. How do I do that?

Accepted Answer

Send us an email at info@veritasdesignfurniture.ca (mailto:info@veritasdesignfurniture.ca)as soon as possible if you would like to cancel or change your order. We process orders quickly, but we will do our best to fulfil your request.

Question 2

Can I communicate with someone in person?

Accepted Answer

Kindly email us at info@veritasdesignfurniture.ca (mailto: info@veritasdesignfurniture.ca)or reach us via WhatsApp 647-482-9883.(https://wa.me/16474829883)

Question 3

My card was declined. What happened?

Accepted Answer

Unfortunately, we can’t tell why it was declined on our end, but there are a few things to check if your payment didn’t go through. Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Your card issuer also may have declined your payment or put a hold on the card for fraud prevention. We recommend calling your card issuer to resolve the issue.

Question 4

I received an error message while placing an order. Did my order go through?

Accepted Answer

The good news is that if you see any errors during the checkout process, no orders were processed and no charges were made to your account. Upon a successful checkout, you’ll see an order confirmation page and receive an order confirmation email. If you’re unclear on anything, don’t hesitate to contact us at info@veritasdesignfurniture.ca (info@veritasdesignfurniture.ca)or reach us via WhatsApp +1-647-482-9883.(https://wa.me/16474829883)

Question 5

Will my card be charged at the time of order or the time of delivery?

Accepted Answer

Your card will be charged at the time of checkout.

Question 6

How is my payment processed?

Accepted Answer

All payments are securely processed through trusted payment providers. We accept major credit cards including Visa and Mastercard, as well as PayPal. Your payment information is encrypted and never stored on our servers, ensuring a safe and secure checkout experience.

Question 7

How much does the shipping cost?

Accepted Answer

We offer FREE shipping within Canada on all orders — no minimum purchase required.

Question 8

How quickly will I receive my order?

Accepted Answer

Please contact our office for more details.

Question 9

What is your return policy?

Accepted Answer

No refund is allowed. Any faulty products or parts will be exchanged or fixed within the 2-year warranty period, excluding improper usage and normal wear and tear. Please refer to our returns policy page.